Frequently Asked Questions
Everything you need to know about your gear and orders.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for instruments?
We offer a 30-day return policy for most items. Products must be in original, brand-new condition with all packaging and tags intact.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your products covered by a warranty?
Most new instruments and amplifiers come with a limited manufacturer's warranty covering defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options to help you get the gear you need.
How do I find a local authorized service center?
You can use our online Service Center Finder to locate the nearest certified technician for repairs and maintenance.