Returns & Exchanges
We want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on most items purchased directly from Fender. If your new instrument isn't the perfect fit, we make the return process simple and transparent.
Initiate Your Return
Log into your Fender account or visit our returns portal with your order number and email address to start the process.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.
Pack the Gear
Carefully repackage your item in its original Fender packaging, ensuring all accessories, manuals, and cables are included.
Ship and Refund
Drop off your package at any authorized carrier location; your refund will be processed to your original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing